Salamastra

Right of Withdrawal

Introduction

Introduction

The Italian legislation on internet sales (which incorporates that of the European Union) offers a great protection to the consumer. Even after the purchase is completed.  These provisions are contained in legislative decree n 22/5/99. 185.  The same decree also points out detailed rules for the application of the right of withdrawal, or right to reconsider in a broader sense.  From this we have developed our Salamastra 10 Day Return Policy.

Who Is Covered

Who Is Covered

The right of withdrawal does not cover every buyer. The first limitation is its application only to consumers.  The Civil Code, in fact, describes it this way: "the consumer is a natural person who is acting for purposes unrelated to any business or professional activity" (Article 1469a). In essence, companies and professionals with VAT can not claim the right of withdrawal for purchases made in that capacity.

What Purchases Apply

What Purchases Apply

This Right of Withdrawal is given only for purchases made at a distance (which include the cases of e-commerce) and those concluded away from the business premises. In these cases, the legislature has decided to establish the conditions of weakness of the consumer at the time of signing a contract, and therefore considered to guarantee it giving him this right. Therefore, you should carefully assess the final moment of purchase.  Purchases in-store do not apply, including cases of ordering online with the actual purchase postponed to a physical store pickup.  In these cases, the purchase is concluded in the shop, and thus the opportunity to assert the Right of Withdrawal is waived.

The Withdrawal Period

The Withdrawal Period

You have the right to withdraw from the contract without giving any reason within 10 (ten) days of receipt of the product.  The withdrawal period expires after 10 (ten) days from the day:

  • In which you or a third party designated by you, other than the carrier, is entered in the physical possession of the goods, in case of sale of a single asset;
  • In which you or a third party designated by you, other than the carrier, is entered in the physical possession of the last good, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately;
  • In which you or a third party designated by you, other than the carrier, is entered in the physical possession of the last lot or piece, in the case of a contract for the delivery of a good consisting of multiple lots or pieces.

The Return Period

The Return Period

Product must be returned within 15 days of the declaration of intention to exercise the Right of Withdrawal.  The Return Period expires 15 days from the day:

  • In which the declaration was submitted - [date on postal receipt]

Product must be received by Salamastra Details S.r.l. within this 15 day timeframe or Return Period is considered expired.

As indicated in the provisions contained in Legislative Decree n 22/5/99. 185., The consumer is responsible for the shipping costs to return product back to Salamastra Details S.r.l.

The Refund Period

The Refund Period

Refund will be returned to purchaser within 30 days of receipt of the returned merchandise by Salamastra Details S.r.l.

To Exercise Right Of Withdrawal

To Exercise this Right of Withdrawal You Must:

  1. Inform us of your decision to terminate this contract by an explicit written declaration, to be transmitted by certified post [return receipt] within the 10 day period, at the following address: Salamastra Details S.r.l., Via A. DePace 90, 73014, Gallipoli, Lecce,  ITALY; or via email within 10 days with written followup to be sent via certified post within 48 hours: [total 12 days].  E-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it..">This email address is being protected from spambots. You need JavaScript enabled to view it.. In either case, we will communicate without delay an acknowledgment of receipt of the withdrawal to the sender via email.  In order to comply with the withdrawal period it is sufficient for you to send your communication concerning your intention to exercise your right of withdrawal before the expiration of the withdrawal period.
  2. Return product within 15 days of submission of the written declaration to the following address:  Salamastra Details S.r.l., Via A. DePace 90, 73014, Gallipoli, Lecce,  ITALY.  We suggest that product be shipped with tracking and appropriate insurance as the return shipment is the responsibility of the consumer who is solely liable.  We provide a Returns Form that you can print and fill out to assist in your return.  This form can be found on the Returning Product to Salamastra web page in the Customer Care Section.
  3. Product must be returned in new, unused condition, including all original packaging.  The items must be returned:
    • Properly packed in their original packaging, in perfect condition for resale (not ruined, damaged or soiled) and provided with all accessories, instructions, and documentation,  if any;
    • Bearing the transport document, or printed order confirmation document so that Salamastra Details S.r.l. may identify the customer, purchase date, order number, and product;
    • Without manifest signs of use, except those that are compatible with the operation of a normal test article. That is, they must not bear any traces of prolonged use (more than a few minutes) in excess of the time required for a test and should not be in a state that does not allow for resale (e.g. dirty soles - strips).  In order to avoid waiving this Right of Withdrawal, we highly recommend that shoes be tested indoors only and preferably on carpeted floors only as shoes that have been clearly worn outdoors will not be accepted.

Please note If the returned item is not in conformity with the provisions of this policy, the withdrawal will not be effective and the product will be returned to customer.

Refund - Result of Withdrawal

Refund - Result of Withdrawal

If you withdraw from this contract, we shall reimburse all payments made in our favor, including the cost of delivery to the customer (except for the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery we offer), without undue delay and in any event no later than 30 (thirty) days from the day we are informed of your decision to withdraw from this contract. These refunds will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise in any case, you will not incur any fees as a result of such redemption.  In the event that product was already shipped and received by the purchaser, the refund period may be extended to that of no later than 30 (thirty) days from the date the returned merchandise is received by Salamastra Details S.r.l..

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