Salamastra

Returning Product to Salamastra

Introduction

You can shop without worries at www.salamastra.com with Salamastra's 10 day return policy which is based on the consumer's Right of Withdrawal.  You can return new, unused product for any reason to Salamastra for exchange, store credit, or refund.  The following is an outline for returning products to Salamastra Details S.r.l..

Read and Follow Related Policies

As the type of return dictates the policy[s] that apply, be sure to review and follow exactly our Returns Policy, Right of Withdrawal, and/or Warranty Against Defects, otherwise your return may not be accepted.

 

Returns Form

Returns Form

  • We include for your convenience a Returns Form on this page.  Please print and fill out the Returns Form completely.  
  • Indicate the type of return on the Returns Form by checking the appropriate box.
  • Submit a written copy of the Returns Form to Salamastra Details S.r.l. within the allotted timeframe as outlined in our Right of Withdrawal and/or our Warranty Against Defects.

Returns for Exchange

Returns for Exchange

As specified in our Returns Policy, we will accept returns for exchange [due to size, color, or model] within 10 days of receipt by the consumer.  In the appropriate section on the Returns Form, please indicate the model, model number, and the correct size and/or color that you desire in exchange for the returned product.  Please list a second and third choice as well in case your first choice is not available.  Products in stock will be indicated on our website by your ability to add them to your shopping cart.  Products that are not in stock will present a "Notify Me" button instead of an "Add to Cart" button.  Feel free to contact us to discuss product availability at This email address is being protected from spambots. You need JavaScript enabled to view it., but always keep in mind the limited time to submit your notice and to return the product.  If you desire, you are able to choose a store credit in place of your exchanged merchandise.

Returns for Warranty

Returns for Warranty

Returns for defects in manufacturing are governed by the Consumer Rights portion of the Consumer Code as indicated in our Warranty Against Defects.  Please contact us in the allotted timeframe to make your claim and to return the product to us.  In the appropriate section on the Returns Form, please indicate the date the defect was evident and describe in full detail the problem you have experienced and your use of the product leading up to the problem for our understanding.  Upon confirmation of the defect, we will offer to repair or replace the product at no cost to the consumer as required by the Consumer Code.

Right of Withdrawal Returns

Right of Withrawal Returns

Salamastra's 10 day Return Policy is governed by and based on Italian Legislative Decree n. 22/5/99 - 185 which outlines the consumer's right of withdrawal.  If you intend to exercise your right of withdrawal and return your purchase to Salamastra Details S.r.l. for a refund, you must follow the instructions and time limits outlined in our Right of Withdrawal and Return Policy or risk forfeiture of your rights.  You may print and use the Returns Form to document and submit your intent to withdraw.

 

Packaging and Return of Product

Packaging and Return of Product

  • Include a copy of the completed Returns Form along with required receipts and shipping documents in the package with the product.
  • As outlined in Legislative Decree n. 22/5/99 - 185, the cost of returning product for refund or exchange is the responsibility of the consumer.  For warranty claims, the cost will be borne by Salamastra Details S.r.l. and upon approval of the defect, will be refunded to the consumer, so please maintain and provide Salamastra receipts for these shipping expenses.
  • Please package the product securely and we recommend that you ship the product with tracking and insurance as you the consumer are liable for lost or damaged product.  Please ship the package to:
Salamastra Details S.r.l., 
Via A. DePace 90,
73014 Gallipoli, LE, Italy
  • You can assist us in receiving your returned product promptly by sending us a copy of the Returns Form and shipping documents via email showing the courier name and tracking number.  This may help to minimize delays in serving you. 
    • Email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Related Timing

  • We remind you that there are time limitations to your right of return.  Please be sure to follow the allotted time periods outlined in complete detail in the above mentioned policies in order for your return to be accepted.
  • For exchanges, please allow up to 10 days from the receipt by Salamastra Details S.r.l. of the returned product.
  • Warranty repair times may differ from product to product, and as such can not be forecasted.  We will make every effort as prescribed in our warranty to complete repair or replacement in a timely manner.
  • Refunds resulting from a consumer's withdrawal from the purchase contract will be made within 30 days of receipt by Salamastra Details S.r.l. of the returned merchandise.

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