Salamastra

Shipping Policy

Shipping Disclaimer

Shipping Disclaimer

Salamastra Details S.r.l., subject to the provisions of Legislative Decree 206/05, is committed to deliver the purchased products to the address given by the customer in the purchase order, through the courier responsible for the transport of the same. Salamastra Details S.r.l. can not be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order from the customer.  Salamastra Details S.r.l. will also not be held responsible for any damage occurring to products after delivery to the courier for transportation, or for delays in delivery due to the courier.  For either of these occurrences, the customer is directed to file claim directly with the courier.

Delivery Pledge

Delivery Pledge

Salamastra Details S.r.l. guarantees the delivery of the goods within fifteen (15) working days from the date of receipt of the confirmation for the purchase that has occurred.   For payment by credit card, the 15 days will be counted from the date of the confirmation of the order by e-mail, while for payment by bank transfer, the 15 days will be counted from the date of the confirmation of receipt of funds by Salamastra Details S.r.l..  In the event that the product ordered is not in stock at the time of ordering, the customer will be informed of the revised delivery estimate and be given the opportunity to:

  1. Accept the revised delivery date and keep the order, 
  2. Change the order to another product,  or
  3. Cancel the order and receive a store credit or refund.

Customer Obligations

Customer Obligations

Customer is required to provide a complete and accurate shipping address - If there are special shipping instructions that can not be specified in the ship-to address field alone, please be sure to indicate in the "note" field any special instructions.  Shipping, postal, hold & customs charges to return product to Salamastra Details S.r.l. due to an incomplete or inaccurate shipping address will be the responsibility of the customer.

Customer is required to inspect and approve the order at time of delivery - At the time of delivery, the customer is required to check the conformity of the products delivered to those ordered and in particular the integrity and the absence of exterior defects.  After checking, the customer must sign the delivery note [Waybill], after which they will no longer make any objection about the condition of what was delivered in relation to the order made. In the case that there is no correspondence between the courier and recipient according to the procedure cited above, the customer shall not accept the goods and shall complain directly to the carrier. In the latter case, no costs will be charged to the customer.

Couriers

Couriers

We are currently pleased to offer delivery by means of SDA Express Courier in Collaboration with Poste Italiane via their Express Box service.  Thanks to a special agreement with SDA, we offer delivery to all of Italy and delivery costs are reduced for most Italian places.   Our international export delivery is also entrusted to SDA at this time via their Export Box service.  Complete information on these services can be found at www.sda.it.

As we offer additional shipping couriers, we will make them evident on our order checkout page.

Countries Where We Ship

Countries Where We Ship

Within Italy - We currently ship to all parts of Italy served by SDA and Poste Italiane.

Outside of Italy - At this time, our products are available for online purchase and shipment ONLY within the 27 European Union Countries.     

List of Countries Where We Ship:

  • Austri
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italia
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom

Delivery Options

Delivery Options

We currently offer the following delivery options:

  • In Store Pickup - This option we make available for our clients who would like to place and pay for an order online, and pick it up in the shop to save on shipping costs.  This option will be made available only during the summer season when our physical shop is open.  During this time customers shopping online will see the "In Store Pickup" option available as a choice during checkout.
  • Express National Delivery Within Italy - Delivery to all areas in Italy served by SDA and Poste Italiane
  • Export Delivery Within the E.U.  - Refer to the list of E.U. countries where we deliver which can be found in this policy
  • Export Delivery Outside of the E.U. - We currently do not offer sales and shipment to countries outside of the 27 E.U. nations.

As we are able to expand our menu of shipping services we will update this policy and our website to make these new services evident so please check back often.

Cost of Shipping

Cost of Shipping

Unless otherwise specified in the product description, shipping charges include the costs for:

  • packaging,
  • product packing,
  • product insurance, and
  • VAT.

Shipping charges (calculation based on the weight and/or volume of the items ordered) will be clearly visible during the check out process.

The various shipping rates are divided into the following categories:

  • In Store Pickup: Customers can order and pay online and arrange for in store pickup and thus save on shipping charges.  In this case the shipping charge will be reduced to zero.  This service may be available intermittently during the periods that our Gallipoli Showroom is open for the summer season.
  • SDA Express Box - Italy: Express shipment via SDA's ExpressBox service for all of Italy with exception of Sicilia, Calabria, & Sardegna.  Prices for this service will be clearly indicated on the checkout page.
  • SDA Express Box Italy [SCS]:  Supplemental charge for delivery to Sicilia, Calabria, and Sardegna via SDA's ExpressBox service.  This supplemental charge is currently between €1.50 - €2.50 per package depending on the dimensions and weight.  This supplemental charge is subject to change, and will be evident on checkout page.
  • SDA Export Box International:  Economical ground shipment via SDA's Export Box service is available for shipping our products within the 27 E.U. countries.  Prices for this service will be clearly indicated on the checkout page.

Delivery of Products

Delivery of Products

The goods purchased, together with an invoice and/or shipping document will be delivered by courier to the address specified by the customer when ordering online. Any specific shipping requirements should be indicated by the customer to Salamastra Details S.r.l. at the time of the order by typing instructions into the "Notes and Special Requests" box found at the bottom of the checkout page.

The products will be delivered during all working days not including weekends and public holidays.

Deliveries will be made to mailboxes at ground level only.  Please make arrangements to receive your package accordingly.

For Customers Within Italy [SDA - ExpressBox] - In addition to delivery at the recipient's home address, the delivery of the shipment may also occur at participating Post Offices by means of the service "FermoPosta" or alternatively in the customer's PO Box if requested by the customer.  Please be sure to indicate your shipping preference in the notes area of the checkout page if you wish to take advantage of one of these alternative shipping destinations.

For International Deliveries [SDA - ExportBox] - The purchased products will be delivered exclusively to the address indicated by the Customer in the municipalities covered by the service as indicated in this Delivery Policy: "Countries Where We Ship".

Delivery Time

Delivery Time

Estimated delivery times will be made available to the customer on the checkout page at the time of the order.

Delivery times are indicative and are valid where there is no physical or structural impediments (e.g., incorrect addresses or particularly adverse weather conditions or unexpected customs delays).

Salamastra Details S.r.l. ships orders in a period ranging from 24-72 hours from the time of order and payment confirmation.  The ship time for export shipments may be somewhat longer due to preparation of necessary export documents.

Deliveries within Italy are estimated to arrive within 24-48 hours from date of shipment.

International deliveries are estimated to arrive within 3-5 business days from date of shipment not including potential customs delays.  Depending on the location of delivery and potential customs delays the estimate may be somewhat longer.

Customer Acceptance of Product

Customer Acceptance of Product

Upon delivery to the consignee or an authorized person, a signature for proof of delivery and the acceptance of the package must be provided by the recipient. The courier will record for archival the supplied name and signature of the person who has received delivery of the shipment.

The delivery document issued by the courier, dated and signed by the customer upon delivery of the product will be proof relating to the transport and release of the goods. Upon delivery, the customer must verify the content, compliance with the purchase order and the condition of the product or products. In the case of delay, damage, total or partial loss or other problem, it is up to the customer and is not the responsibility of Salamastra Details S.r.l. to appeal.  The customer can appeal directly to the courier at their website: www.sda.it, or via telephone: 199-116699 [toll call].

Therefore, at the time of delivery, Salamastra Details S.r.l. recommends that the customer carry out an audit of the state of the packaging and product[s] delivered before signing the document of receipt.  If you discover anomalies, the customer must either refuse delivery of the product[s] with written declaration as to why, or accept the shipment "with reservation" documenting in writing his/her reservations, both detailed, dated and signed by the customer and the courier if possible.  A copy must be provided to the courier.  These written reservations must also be provided to Salamastra Details S.r.l. by e-mail to the email address This email address is being protected from spambots. You need JavaScript enabled to view it. within three (3) business days after the delivery of the product(s).  

In summary if you object to the condition of your shipment:

  1. Do not sign the approval section of the shipping document.
  2. Reject the shipment - and provide a written account of reasons for rejection on the shipping document with signature and date.
  3. Accept the shipment - but tell the courier that you "accept with reservations" objecting to the condition of the shipment and provide a written account of shipment irregularities on the shipping document with signature and date.
  4. Provide a copy of the shipping document and a written account of your objections to the shipment to Salamastra Details S.r.l. via email [This email address is being protected from spambots. You need JavaScript enabled to view it.] within 3 days of date of consignment.

Rejection by the Recipient

Rejection by the Recipient

If the recipient refuses to accept the shipment, they will be required to sign their name in the box indicated on the shipping document [Waybill]. In the absence of the signature of the recipient, the courier will affix the name of the recipient on the Waybill with the words "does not agree to sign for rejection".

Refused shipment will go in storage at the branch of competence of the consortium SDA waiting for eventual release by the customer.

After 3 days with no signs of removal by the customer, the shipment will be sent back to Salamastra Details S.r.l..

Please review carefully customer requirements regarding the acceptance of the package and product outlined in this policy.  If the customer rejects the shipment without signing the waybill and/or adequately documenting the reasons for shipment rejection, the customer may be liable for return shipping fees.

Optional Accessory Services

Optional Accessory Services

At this time we do not offer any accessory delivery services.   Accessory services are optional shipping services that the customer might add [at an additional cost] to their order. These might in the future include services such as:

  • Delivery "Time Definite" with a specified delivery time [ 9am, 10am, 12noon]
  • Proof of Delivery
  • Delivery in Condominium at specified floor level
  • Delivery by Appointment
  • Delivery on Saturday
  • Delivery in Evening
  • Smart Phone Tracking Alerts via SMS

If in the future we add any accessory delivery services to our shipping options, they will be clearly marked along with the additional pricing required.

Insurance

Insurance

Given the unique nature of our products, we require insurance to protect your delivery against loss, damage or theft.

National Shipments Within Italy - As insurance fees vary with product value, final shipping costs will vary depending upon the product ordered.

  • Product Value of up to €258,00 = Additional Insurance Charge of €2,42
  • Product Value of up to €516,00 = Additional Insurance Charge of €3,85
  • Product Value of up to €1,549,00 = Additional Insurance Charge of €6,93
  • Product Value of up to €2,582,00 = Additional Insurance Charge of €8,58

International Shipments -  As a general rule the following charges will apply:

  • Product Value of up to €1,500.00 = Additional Insurance Charge of €3,00

These insurance fees will be included in the total shipping charge found on the checkout page.

Export, Import & Customs Fees

Export, Import & Customs Fees

Within the European Union, there is not expected to be any customs fees for delivery.  However, if any customs fees do exist, the customer will be responsible for these fees relative to the importation of the shipment to the requested country.

The customer will be required to pay these customs fees [if any] directly to the courier at the time of delivery.

Order Status & Tracking

Order Status & Tracking

Shipment Confirmation Email - Upon shipment of the package, the customer will receive an email with the shipping details including a tracking number.  

You may inquire as to the status of your shipment:

  • By visiting the SDA website www.sda.it and inserting your tracking number.  The tracking number must be inserted without spaces or dashes  (e.g.: 050000201242);
  • By calling SDA Customer Service: 199.116.699 [during normal business hours] and providing your tracking number;
  • By downloading the "SDA Mobile" App [available for iPhone, Android and Windows 8 phones] and entering your tracking number.

International Deliveries - For a limited number of countries tracking is not available or does not cover the whole country to the destination. The list of these countries can be found in Annex 2 at www.sda.it or by calling Customer Service [toll number 199116699].

Non Delivery, Hold & Return of Products - National Shipments

Non Delivery, Hold, & Return of Products - National Shipments

Non Delivery:

  • For deliveries within Italy [SDA- ExpressBox], the courier will generally make one delivery attempt. 
  • In the case of non-delivery due to the absence of the recipient at the specified address, the courier will leave in the recipient's mailbox a notice that contains the date and time of the attempted delivery, the SDA office at which the package is being held and the closing date of the storage period.  The notice will also include the instructions for the release of the package, information about redelivery and the Post Office where the shipment will go in storage after the initial hold period.  
  • For national deliveries, the hold period for non-delivery totals approximately 10 days [Saturdays included].

Hold and Diversion of Shipments - Initial 3 Day Hold Period with SDA:

  • The recipient, may within 3 working days after the first delivery attempt [day of delivery attempt included], pick up the shipment at a branch of the courier or request the release from hold and re-delivery of the package.  This initial storage period at the SDA Branch is for 3 working days [Saturdays included] including the day of the first attempted delivery by the courier.  This storage period is offered by SDA at no additional charge to the customer.
  • To request a release and/or diversion of a package on hold, the recipient can use one of the following channels: the site www.sda.it using the function "release inventory" or by calling SDA Customer Services (pay phone number: 199-116699).
  • Within the initial 3 day holding period, the options that the recipient has to release a package on hold are:
    • Request 2nd Delivery Attempt for the shipment.  [note: please confirm with courier that shipping address on file is correct];
    • Request diversion of the package to one of the post offices participating in the service "Fermo Posta". These include post offices served by the branch of SDA where the shipment is on hold.  Customer would then be required to pickup the package at the post office.  The recipient can view the Post Offices to which it is possible to divert shipments at www.sda.it or by calling SDA Customer Service.   Please note that shipments diverted to storage at a Post Office are no longer eligible for additional diversion or delivery.  The service "Fermo Posta" is a fee based service.  The current fee for this service is €1.50.

Hold and Diversion of Shipments - Secondary 7 Day Postal Office Hold Period:

  • If the customer fails to contact SDA within the initial 3 day hold period, starting from the fourth working day following the first delivery attempt, the shipment will be transferred to the Post Office of SDA's choosing where it will remain in storage for a further seven days [including Saturdays]. The seven-day period begins from the day following the date of acceptance of the shipment by the Post Office.  Upon receipt of the package, a second notice will be forwarded to the recipient by the Post Office now holding the package.  The customer will be required to pickup the package at the Post Office within the 7 day hold period.  This Postal hold is a fee based service.  The current fee for this service is €1.50.

Return of Product

  • After all delivery attempts have been made, and the holding period(s) for the package have expired, the product will be returned to Salamastra Details S.r.l. at the customer's expense.  The customer will be liable for the shipping and any associated holding costs of the return shipment.  Salamastra Details S.r.l. reserves the right to refund the price of the product minus any shipping and/or postal charges as a result of the return.

Non Delivery, Hold & Return of Products - International Shipments

Non Delivery, Hold & Return of Products - International Shipments

Non Delivery:

  • For international deliveries using SDA ExportBox, the courier may make either one or two delivery attempts depending on the country.  The number of delivery attempts to be made for each country can be found on the Country Report published on www.sda.it, or by calling Customer Service: (pay phone number: 199-116699).
  • In the case of non-delivery due to the absence of the recipient, at the address indicated in the purchase order by the recipient, the courier will leave a notice and will try again a second time for selected locations.  If the recipient proves still absent, the goods will then be held by the courier and the customer will be obligated to collect the product at the address and in the manner specified by the courier. 
  • A notice of non-delivery will be left in the customer's mailbox, which will contain the date and time of the attempted delivery, the office at which the package is being held and the closing date of the storage period.

Hold and Diversion of Shipment - International Shipments:

  • After the required delivery attempts have been made, the parcel will be placed in storage at the Postal facility of SDA's choosing in the country of destination.
  • For international deliveries [SDA ExportBox], The service of package hold is free for the customer.
  • The storage period generally lasts for 15 days including Saturdays and holidays.   Successive delivery attempts to the customer's address, any shipping or diversion of the package, and the time kept in storage by the postal operator of the country of destination will all be counted against the 15 day period. On the expiration of the storage period, the package will be returned to Salamastra Details S.r.l..
  • The clearance from holding is generally free for customers. However, actions that are free of charge may vary depending on the country of destination of the shipment.  Specific information on the clearance and diversion actions possible for each country [and any associated charges] can be obtained from the SDA customer care number (pay phone number: 199-116699) or at www.sda.it.
  • Once a package has been transferred to the Postal Facility after non-delivery, the customer will no longer be eligible for delivery and will be required to pickup the package at the postal facility before the storage period expires.

Return of Product:

  • If after all delivery attempts have been made, the customer fails to collect the product, and the 15 day holding period for the package has expired, the courier will return the product to Salamastra Details S.r.l. at the customer's expense. Salamastra Details S.r.l. reserves the right to refund the price of the product minus any shipping, import, and/or postal charges as a result of the return.

Lost Parcel

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