Salamastra

Returns Policy

Our Policy on Returns and Refunds:

Introduction

Introduction

You can shop without worries at www.salamastra.com with Salamastra's 10 day return policy which is based on the consumer's Right of Withdrawal.  You can return new, unused product for any reason to Salamastra for exchange, store credit, or refund.   For complete details and requirements to exercise your right of return, please refer to and follow exactly our policy titled "Right of Withdrawal".  For ease of understanding, the types of returns are categorized as follows:  Exchanges, Repairs/Replacements, & Refunds.

Returns for Exchange

Returns for Exchange

  • Returns for exchanges due to color or size will be accepted if notification is made within the 10 day return period.  After the 10 day return period has expired, exchanges will be at the discretion of Salamastra Details S.r.l.
  • The returned product must be in new and unused condition as documented in our Right of Withdrawal Policy to be accepted for exchange.
  • The returned product must include all original packaging.
  • Exchanges can be made for product in stock, or if your desired product is not in stock, for a store credit.
  • To assist you in receiving your correct size or color, Salamastra offers a one-time waiving of shipping costs to send your exchanged product back to you.  This offer will be available only once per each product purchased.

Returns for Repair or Replacement

Returns for Repair or Replacement

If you need to return a product due to a defect in quality or manufacturing, please contact us within the allotted timeframe to arrange repair or exchange of your product.  Please review our Warranty Against Defects for timeframe and complete warranty details.

Returns for Refund

Returns for Refund

  • You can return new, unused product to Salamastra within 10 days for a full refund by following our instructions outlined in our "Right of Withdrawal" Policy.  Please be sure to read this policy carefully and follow the instructions in order to maintain your rights.  If you fail to follow the requirements outlined in this policy your return may not be accepted and will be at the discretion of Salamastra Details S.r.l..
  • The consumer is able in most cases to request an exchange, a store credit, or gift card.  If a refund is desired, the funds will be returned to the customer within 30 days of the receipt of the returned product.

Shipping Product Back To Salamastra

Shipping Product Back to Salamastra Details S.r.l.

  • As dictated in legislative decree n 22/5/99. 185 [Right of Withdrawal], the cost for returning product to Salamastra Details S.r.l. will be the responsibility of the consumer.
  • As the responsibility of shipping returned product lies with the consumer, we strongly encourage that customers send the package with insurance and tracking, as Salamastra Details S.r.l. will not be held liable for lost or damaged product.
  • As dictated in Legislative Decree 206/05 - 130 [Consumer Code] regarding the Warranty Against Defects, the cost for returning product due to defects will be the responsibility of Salamastra Details S.r.l..  In this case, we ask that the consumer provide receipts for any shipping costs for reimbursement upon confirmation of the defect.
  • The procedure and Returns Form for shipping product back to Salamastra Details S.r.l. can be found on the webpage titled Returning Product to Salamastra

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